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EIOPA’s article reports results from a survey of 347 insurance undertakings in 25 European countries on generative AI adoption. It describes that many insurers are increasingly using generative AI, with nearly two-thirds actively deploying tools, mainly for internal productivity tasks, while customer-facing applications remain at proof-of-concept stage. Respondents cited efficiency, cost reduction, customer experience and decision support as drivers. The summary notes challenges including data privacy, security, regulatory compliance and skill gaps, and highlights risks such as inaccurate outputs and third-party reliance. It also describes growing development of dedicated AI governance and risk policies.