How does the pandemic change operational risk? Evidence from textual risk disclosures

"... operational risk remained the most prominent major risk type after the outbreak of Covid-19, and that disclosures of operational risk increased by 5.19% compared with the samples from before the outbreak. The drivers of operational risk also changed, with significant increases in disclosure of litigation risk, transaction modes and product and service problems as a proportion of total disclosures. In addition, two emerging operational risk drivers identified during the pandemic are data safeguarding and goodwill impairment."

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